Privacy Policy

1. Overview

CANDIV Real Estate respects the privacy of visitors, clients, property owners, agents and other people who interact with our website or services. We aim to handle personal information responsibly and only for legitimate business and service purposes.

This Privacy Policy applies to information submitted through forms, property enquiries, inspection requests, account features, email, telephone, WhatsApp or other communication channels connected with CANDIV Real Estate.

2. Information We May Collect

Depending on how you use the website, we may collect information such as:

• Name and contact details, including telephone number and email address.
• Property preferences, budget, preferred location and property type.
• Inspection requests, enquiry details and communication history.
• Information provided when listing a property for sale or rent.
• Saved properties, favourites or account preferences.
• Basic technical information such as browser type, device type and website usage data.

We do not intentionally request information that is unnecessary for the property service being provided.

3. How We Use Personal Information

Information may be used to provide and improve CANDIV services, including:

• Responding to property enquiries.
• Arranging physical or virtual inspections.
• Helping clients find suitable properties or land.
• Communicating with property owners, agents or authorised representatives.
• Managing saved properties and client dashboard features.
• Sending relevant property updates where permission has been given.
• Maintaining website security and improving user experience.
• Meeting legal, regulatory or administrative obligations where applicable.

4. When Information May Be Shared

CANDIV does not sell personal information. Information may be shared only when reasonably necessary to provide a requested service or meet a legal obligation.

This may include sharing relevant details with property owners, authorised agents, service providers, lawyers, surveyors, valuers, technical professionals or other parties involved in a property transaction, where appropriate.

5. Cookies and Website Data

The website may use cookies, local browser storage or similar technologies to remember preferences, saved listings, form activity or other website settings. Some demonstration features currently use browser storage to keep information on the user's device.

You may control or delete browser storage and cookies through your browser settings, although doing so may affect certain website features.

6. Data Security

CANDIV takes reasonable organisational and technical steps to protect personal information against unauthorised access, misuse, alteration or loss. However, no internet-based system can guarantee absolute security.

Users should avoid sending sensitive financial credentials, passwords or confidential documents through unsecured communication channels.

7. Data Retention

Personal information should be retained only for as long as reasonably necessary for the purpose for which it was collected, including service delivery, record keeping, dispute resolution and legal obligations.

Information that is no longer needed may be deleted, anonymised or securely archived as appropriate.

8. Your Privacy Rights

Subject to applicable law, you may request access to personal information held about you or ask for inaccurate information to be corrected. You may also request deletion or restriction of certain information where appropriate.

You may unsubscribe from optional marketing communications at any time.

9. Children's Privacy

CANDIV Real Estate services are intended for people who are legally able to enter property-related transactions or act through an authorised adult or representative. We do not knowingly collect personal information from children for property transactions.

10. External Links and Third-Party Services

The website may contain links to external websites or services, including maps, social media, WhatsApp, payment services or other platforms. CANDIV is not responsible for the privacy practices of third-party websites.

Users should review the privacy policies of those services before submitting information to them.

11. Changes to This Privacy Policy

CANDIV may update this Privacy Policy when website features, services, business practices or legal requirements change. The version published on this website will apply from the time it is made available unless otherwise stated.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact CANDIV Real Estate.